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Chapter 9 — Troubleshooting and Maintaining the Computer
98 CS40 Mobile Computer User’s Manual
Troubleshooting Data Capture
Use this section to troubleshoot problems that may prevent you from
being able to read a bar code such as the symbology not be enabled.
Problem Solution
You cannot see a red beam of light
from the imager when you press
the Scan button and aim the
imager at a bar code label.
• You may be too far away from the bar
code label. Try moving closer to the bar
code label and scan it again.
• You may be reading the bar code label
“straight on.” Change the reading
angle and try again.
• The imager hardware trigger might be
disabled in Intermec Settings. To
check the setting go to Start >
Settings > Systems > Data
Collection > Scanner Settings.
Hardware trigger should be checked.
When you release the Scan
button, the Good Read LED does
not turn off.
The Good Read light stays on if you
configure the computer to use
continuous/edge triggering. If you
configure the computer for level
triggering and the Good Read light
remains on, there may be a problem. Press
one of the Scan buttons or pull the
trigger again without scanning a bar code
label. If the light is still on, contact your
local Intermec representative.
The scanner does not read the
bar code labels quickly, or the
scanning beam seems to be faint
or obscured.
The scanner window may be dirty. Clean
the window with a solution of ammonia
and water. Wipe dry. Do not allow
abrasive material to touch the window.
You scan a valid bar code label to
enter data for your application.
The data decoded by the scan
module does not match the data
encoded in the bar code label.
The computer may have decoded the bar
code label in a symbology other than the
label’s actual symbology. Try scanning
the bar code label again. Make sure you
scan the entire label.
The input device attached to the
computer does not work well or
read bar code labels very quickly.
Set the Scanner Model command to the
specific attached input device. Check
enabled bar code symbologies and enable
only the symbologies being used.
- User’s Manual 1
- Contents 3
- Before You Begin 9
- Web Support 10
- Telephone Support 10
- Service Location Support 10
- Who Should Read This Manual 11
- Related Documents 11
- Patent Information 12
- Using the Computer 13
- CS40 Front View 14
- CS40 Back View 14
- Overview of CS40 Features 15
- About the Status LEDs 15
- CS40 Accessories 16
- About the Battery 18
- Charging the Battery 19
- Changing the Battery 19
- About Battery Status 21
- Battery Conservation Tips 22
- About the Keypad 23
- Adjusting the Volume 25
- Inserting a microSD Card 26
- Intermec Applications 29
- About the User Interface 30
- Interacting With the Screen 31
- Title Bar Status Icons 32
- About Intermec Applications 35
- About SmartSystems Foundation 37
- About Features Demo 38
- About Intermec Launcher 38
- About Intermec Browser 38
- About SIP Designer 39
- Using the Phone 41
- About the Phone 42
- Activating the UMTS Phone 42
- Turning the Phone On and Off 43
- Making a Phone Call 43
- Chapter 3 — Using the Phone 44
- Using the Imager 45
- Reading Bar Codes 46
- Capturing Images 47
- Chapter 4 — Using the Imager 54
- Using the Camera 55
- About the Color Camera 56
- Recording a Video 57
- Chapter 5 — Using the Camera 58
- Using GPS 59
- Chapter 6 — Using GPS 60
- Enable gpsOneXTRA 63
- 4 Tap OK 63
- Configuring the Computer 65
- How to Configure the Computer 66
- Starting Intermec Settings 67
- Restoring Default Settings 72
- SmartSystems Foundation 73
- About Network Communications 73
- About USB Communications 79
- Creating an ISP Connection 80
- About Wireless Security 82
- About Funk Security 83
- About Microsoft Security 88
- Loading a Certificate 92
- Managing the Computer 95
- Packaging Your Application 98
- Choosing a Target Location 98
- Windows Mobile Device Center 99
- Updating the System Software 101
- Foundation Console 102
- Computer 105
- Troubleshooting Data Capture 110
- Calling Product Support 112
- Resetting the Computer 114
- Clean Booting the Computer 115
- Cleaning the Computer 116
- CS40 Physical Dimensions 118
- Environmental Specifications 118
- Hardware 118
- Default Configuration 123
- Symbology Settings 124
- Symbology Option Settings 125
- Scanner Settings 125
- Imager Settings 125
- Decode Security Settings 125
- Communications 126
- Device Settings 127
- GPS Settings 129
- Device Monitor Settings 129
- Virtual Wedge Settings 130
- Keypads and Keystrokes 131
- Standard Characters 132
- Characters and Functions 135
- Basic Configuration Bar Codes 138
- Imager Predefined Modes 138
- Symbology Bar Codes 139
- *935-037-001* 152
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